Refund policy

PAWFEEDER accepts requests to return eligible products within 30 days after delivery. Before sending anything back, email rickey.chen@pawfeeder.net with your order number, the affected items, and the reason for the request.

Return eligibility

Products must be unused, in the condition in which they arrived, and returned with their original packaging, accessories, labels, and proof of purchase. We will review the request and provide return instructions. Do not send an item to our business or registered address without a return authorization; the designated returns address will be provided after your request is approved.

Damaged, defective, or incorrect items

Inspect your shipment when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the product and packaging. We will assess the issue and explain the available replacement, return, or refund remedy.

Items that cannot be returned

Personalized, private-label, OEM, and other made-to-order products are not eligible for a change-of-mind return. Used products, opened consumables, and products that cannot be resold safely for hygiene reasons are also excluded unless they are defective or applicable law requires a remedy. Gift cards and final-sale items are not returnable except where required by law. Ask us before ordering if you are unsure whether a product is eligible.

Exchanges

To obtain a different product or variant, request a return for the eligible item and place a separate order once your return is accepted. For an incorrect or defective item, contact us first so we can arrange the appropriate remedy.

European Union cancellation rights

If mandatory consumer law in your location provides a 14-day right to cancel a distance purchase, that right remains available subject to the exceptions and conditions in that law. This does not remove any statutory rights relating to defective goods. Business purchases may be subject to different rules.

Refunds

We will notify you after the returned item has been received and inspected. Approved refunds are sent to the original payment method within 10 business days after approval; your payment provider may take additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact rickey.chen@pawfeeder.net.

Return shipping

The return instructions we send after approval will identify the designated returns address, shipping method, and who pays for return shipping. The applicable cost depends on the reason for the return and any mandatory rights you have. Do not ship a return before receiving those instructions.

Questions about a return or refund: rickey.chen@pawfeeder.net.